DO I HAVE TO REGISTER TO SHOP AT UNDER ARMOUR?

Registration is not required when shopping online at Under Armour. We do advise you to register online as all of your information that we need to place an order will automatically be stored on your account. As a registered customer you’ll also be able to check your order history.

HOW DO I CREATE AN ACCOUNT?

To make online shopping faster and easier, you may register with www.underarmour.co.uk. Simply click on "Register" at the top of the webpage to begin. If you are using a public computer, we strongly encourage you to close your browser at the end of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

We encourage users to create a registered account on our website. The benefit of having a registered account on www.underarmour.co.uk is the ability to track shipments, view past orders, and quickly access your shipping and billing information with a username and password. When you register with us as an online customer, we may ask for additional information such as which sports you play.

The alternative to having a registered account is being a "Guest" visitor. As a "Guest" you do not have access to tracking, past orders, or the benefit of storing your billing and shipping information on our website.

HOW DO I CHANGE MY ACCOUNT?

Using your email address and a password of your choice, you may access your account online at any time to add, delete or change information.

WHAT SHOULD I DO IF MY PASSWORD WON'T WORK?

If you have an existing Under Armour online account, click on the "Sign In" link at the top of the page. You will be taken to the Sign In page, where you can select "Forgot Password." You will then be prompted to give your email address so we may email you a link - for your security - to change your password.

CAN I SAVE MY BILLING/SHIPPING INFORMATION?

You may save your personal information, including shipping and billing addresses for future use.

HOW DO I PLACE AN ORDER?

You can place an order online on our secure website located at www.underarmour.co.uk. If you require further assistance please contact us by dialing 0080082766871 and a member of our customer service team will gladly assist you.

HOW DO I LOCATE THE STYLE NUMBER?

If you are looking for a product's style number it is easily located inside your garment on a small white tag. It will read, for example, FW081100200 or on older styles FW060375. The first four characters reference the season of the style (ex. FW06=Fall/Winter 2006) the last 7 (on new styles) or 4 (on older styles) reference the style number. You can search this style number on our website to find exactly what you are looking for. If no results are found, the style may no longer be manufactured by Under Armour. Please contact our customer service team on 0080082766871for assistance in finding a replacement product.

HOW CAN I TELL IF AN ITEM IS AVAILABLE ONLINE?

Once you've selected the style, you can determine what colour/size is in stock by first selecting the colour (1. Select Colour), and then the size (2. Select Size). If the size you want is not listed for the selected colour, it is not available. Under Armour strives to have the latest and greatest styles, colours and sizes at your disposal. However, we may experience shortages of stock due to overwhelming popularity of a particular style, colour or size. Our website is designed to feature 'real-time' inventory levels so that only in-stock items are visible and available for purchase. If the item you would like to purchase is currently out of stock, we apologise for the inconvenience and encourage you to call us at 0080082766871 so that we may help you find a similar product.

HOW IS TAX CALCULATED FOR MY ORDER?

UK VAT rates are calculated at the current rate of 20%. This value is included in the product price that you see displayed on the website. The only category which is exempt from this law is children's clothing.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Under Armour accepts Visa and MasterCard credit and debit cards, Maestro debit cards and PayPal. Credit cards and debit cards must be issued by a UK institution and must have a UK billing address. Please ensure that the billing address on file with the credit or debit card issuing bank is the same address you enter when ordering. We do not accept personal cheques, money orders or cash payments.

WHAT ARE THESE EXTRA CHARGES ON MY CREDIT OR DEBIT CARD?

Because Under Armour does not charge for items until they ship, we use a pre-authorisation process to reserve your products for shipment. In order to avoid unnecessary overdraft charges, a method called a 'pre-authorisation' is often used by banks to verify that the credit/debit card in use is valid and has sufficient funds. Please note that the transaction description will show up on your statement as "UNDER ARMOUR." Most authorisations expire within five to seven days; however the issuing bank ultimately determines the length of the authorisation. The final credit or debit card charge will only reflect the value of your shipped merchandise plus applicable shipping and taxes. If you have any further questions, please do not hesitate to call us on 0080082766871.

WHAT HAPPENS IF MY PAYMENT FAILS?

It could be that your billing and shipping address while processing your first payment with us are not the same. This requirement is only applicable for your first order and future payment should not decline for this reason. If you are still in need of assistance please contact customerservice.uk@underarmour.com and a member of our team will be happy to assist you.

CAN I EXCHANGE AN ITEM?

We do not offer exchanges. Therefore, please return your order to us and re-order online for different sizing or products.

DO YOU OFFER DISCOUNTS WHEN ORDERING LARGE AMOUNTS?

If you would like to order a large amount of products please contact our customer service team at 0080082766871.

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?

Please confirm your email address when creating your account. If you are using your workplace email address, be aware that many corporations use spam filters to disqualify incoming automated emails, which could hamper delivery of our confirmation email to you or send it to junk mail. Feel free to call us on 0080082766871 so that we can assist you.

WHAT ARE YOUR SECURITY & PRIVACY POLICIES?

Please visit our Privacy Policy to review our security and privacy policies.

WHAT IS THE ESTIMATED DELIVERY TIME?

The total delivery period is based on Standard shipping: 3-5 business days.

DO THE SHIPPING ADDRESS AND BILLING ADDRESS HAVE TO BE THE SAME?

For the first order you place with us, your billing and shipping address have to be the same. If this is not your first payment and you have used our services before then your billing and shipping address do not have to match.

IF I WANT TO BUY SOMETHING FROM THE US WEBSITE, CAN IT BE SHIPPED TO THE UK?

Due to border policies, it is not possible for UK customers to purchase from the US website. Please visit our UK website www.underarmour.co.uk to see our stock currently available.

WHAT ARE THE SHIPPING COSTS?

Standard shipping costs within the UK are £4.95.
Free standard shipping applies when the total order is over £49.00

WHO IS UNDER ARMOUR'S SHIPPING CARRIER?

Under Armour uses UPS as shipping carrier.

CAN I SHIP TO A POST OFFICE BOX?

No we do not ship to Post Office Boxes in the UK.

DO YOU SHIP TO BRITISH OVERSEAS TERRITORIES?

At this time we only ship to the United Kingdom and not to its overseas territories.

HOW DO I TRACK MY ORDER?

You will receive a tracking number via email once your package has been shipped. If you are a registered member but do not have this information and would still like to track your package, log into your account and enter the Order Number from your original order confirmation email to track your package. Please allow 2 - 4 business days between placing your order and using the tracking tool.

WHAT DOES "IN TRANSIT" MEAN?

If you tracked your order on our website and received the message that your order is "in transit," this simply means that your order is being processed for shipment, or that the tracking information has not been updated with the shipping carrier yet. It typically takes 2 - 4 business days for the carrier to receive our tracking information.

CAN I CHANGE THE DELIVERY ADDRESS ONCE MY ORDER IS PLACED?

Due to the close timeframe between order and shipment it is difficult to make changes once your order has been placed. However, please contact us within an hour of placing your order and we will attempt to facilitate a change.

HOW DO I CHANGE, CANCEL, RETURN OR EXCHANGE MY ONLINE ORDER?

You have the right to cancel your order for any reason within seven working days of your order date and we will provide you with a full refund within 30 days. If we are unable to cancel an order in response to a cancellation request made less than seven days of your order date, we will try to offer alternative solutions. Please contact our customer service team on 00800.8276.6871 so that one of our representatives can assist you.

Return of delivered order for any reason: You may return for refund any non-defective product purchased on www.underarmour.co.uk within 30 days of receipt, provided it is in a resalable condition.

In order to exercise your right to return your order for refund, you must notify us of your intention to return in any of the following ways:

Leaving notice at the following office address of Under Armour Europe B.V. (in which case notice of return is taken to have been given on the day on which it was left at the address below):

Under Armour Europe B.V.
Olympisch Stadion 8
1076 DE Amsterdam
The Netherlands

Attention: Notice of Product Return

Sending notice by post to the following contact address of Under Armour Europe B.V. (in which case notice of return is taken to have been given on the day on which it was posted):

Under Armour Europe B.V.
Olympisch Stadion 8
1076 DE Amsterdam
The Netherlands

Attention: Notice of Product Return

Sending it by facsimile to the following facsimile number of Under Armour Europe B.V. to the attention of "Notice of Product Return" (in which case notice of return is taken to have been given on the day on which it was posted):

31.20.715.5101

Attention: Notice of Product Return

Sending it by electronic mail, to the following address:

customerservice.uk@underarmour.com, with the subject line "Notice of Product Return" (in which case notice of cancellation is taken to have been given on the day on which it was transmitted as demonstrated by a record of the transmittal in your sent folder)

Return of goods with notice within 14 days of receipt: If you notify us no later than fourteen days counting from the day after the day the goods were delivered to the shipping address specified in your order (the "Return Notice Period")and return the goods in resalable condition within 15 days of the date notice of cancellation was given, you shall be entitled to free shipping of the returned goods. Please contact Customer Services on 000800.8276.6871 for details regarding free shipping and the return process.
Return of goods with notice after 14 days of receipt: If you notify us after the applicable Return Notice Period and then return the goods in resalable condition within 30 days of the day after the day the goods were delivered to the shipping address specified in your order, you will be responsible for all delivery and return charges and these will not be reimbursed to you.
Return of defective delivered order: If the goods are defective or faulty, we will replace the item with a new one or give you a full refund on your initial purchase. We will also refund the costs of returning any defective or faulty items to you.

Return address:

Under Armour EMEA Returns
Popeweg 50
5928 SC
Venlo
The Netherlands

All returns must include your original receipt and packing list contained in your package indicating which items you are returning and a brief note describing the reason for the return. The packing list contains a table entitled "Return Reason" that indicates the reason for returning the product.

Please call customer service at 00800.8276.6871 for assistance. The included Returns Form as well as original packing list, must accompany the return. Please note: we will not be able to process the exchange unless the documentation is complete.
If you have misplaced your original receipt or packing list, please call customer service a 00800.8276.6871. If you have misplaced the packing list, a form of the packing list will be available online to print.

Items contained in your return package must be on your packing list. Any item not listed on your packing list that was not originally purchased from www.underarmour.co.uk will not be eligible for a return.

We recommend that you return your items via an insured and traceable carrier service as Under Armour is not responsible for lost packages in transit. Your refund/exchange will take approximately 10-14 business days to process from the date of receipt by Under Armour. Credit card companies vary in the time it takes for your credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

UNDER ARMOUR WEBSITE CONDITIONS OF USE

CAN I USE COPYRIGHTS/TRADEMARKS FOUND ON THIS WEBSITE?

Copyright:

The following elements of this website are the property of Under Armour or our suppliers and/or licensors and are protected by United States and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship - both individually and as they are compiled on the website.

All software.

Trademarks:

The trademarks or trade dress of Under Armour and our affiliates may not be used without our written permission. Trademarks or trade dress include the Under Armour name and logo, and other graphics and other indicia of origin of Under Armour products, services, and programs, and those of our affiliates.

All other trademarks that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use:

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with www.underarmour.co.uk. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.

Errors and Inaccuracies:

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

CAN I USE PAGES FROM THIS WEBSITE?

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with www.underarmour.co.uk. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.

HOW CAN I REPORT ERRORS/INACCURACIES ON THIS WEBSITE?

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

WHAT ARE THIS WEBSITE'S CONDITIONS OF USE, NOTICES & DISCLAIMERS?

When you use this website, you are automatically agreeing that both your access to the website and your use of it are:

• Subject to the terms and conditions in this Conditions of Use and Sale legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use and sale.

ARE THERE ANY OTHER LEGAL POLICIES I SHOULD BE AWARE OF?

Disclaimer of Liability:

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No Confidentiality:

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Under Armour has a formal procedure for those wishing to share a suggestion or idea with us. Please visit  http://ideahouse.ua.com/ for more information.

Protecting Your Information:

As part of our ongoing commitment to ensure that your shopping experience with www.underarmour.co.uk is protected, we treat all your information in line with our Privacy Policy. Under Armour will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

WHAT SHOULD I DO IF I'M HAVING TROUBLE ACCESSING THE WEBSITE?

Check your browser setting to ensure you have Active features enabled. You will also need a flash plug-in to view our website. The latest version of the Macromedia Flash Player can be downloaded from: http://www.macromedia.com/go/getflashplayer.

Supported Windows browsers:
Microsoft Internet Explorer 7 or higher
Firefox 3.5+
Chrome 1.5+

Supported Macintosh Browsers:
Firefox 3.5+
Safari 3+

ANY QUESTIONS?

We will be happy to provide additional information or answer any questions. Please call 00800.8276.6871.

WHEN WERE THESE CONDITIONS OF USE AND SALE LAST UPDATED?

August 18, 2014