Returns & Refunds
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If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges. We aim to process refunds as soon as possible, however the complete process can take up to 14 working days.
RETURNS What can I return?Can I exchange an item? How do I start a return? I don’t have a return label, what can I do? Can I choose the return carrier? Can I return to a store? REFUNDS Do you refund shipping costs?How long will it take to refund me? How can I track my return? My return shows as delivered, what happens next? How long will my refund take to reach my account?
WHAT CAN I RETURN?
You can return all items within 60 days of delivery as long as they meet the following conditions:
CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to offer online exchanges at this time.
HOW DO I START A RETURN?
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| Once you have selected the items to return, you will be presented with detailed return instructions. If you initiate the return from ua.com, you are going to be able to return via a simple barcode scan, no need to search for or print your return label. |
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1B. USE THE PREPAID RETURN LABEL IN THE ORIGINAL PACKAGE
You can find your prepaid return label in the original package. Once you have your return label you can proceed to Step 2. If you can’t find your label, you can start the return via ua.com, as explained in point 1A above. |
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2. PACK
Place the item(s) you’d like to return, along with the Delivery Summary, in the original package or a suitable alternative.
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3. ATTACH RETURN LABEL If you decided to return via barcode scan at a UPS Access Point, you can skip this step. All you have to do is bring the package to your preferred UPS Access Point and show your barcode. If you are returning via return label, please attach the return label onto the package, over or in place of the original delivery label. Please check to ensure that the label and items for return are from the same order. Important: Note down the tracking ID (long number) on the label if you’d like to track the progress of your return. If you printed the label at home, this will be emailed to you. |
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4. POST If you’ve started the return online, please take your package to your preferred UPS drop-off point. If you are using the return label in the box, please take the package to your preferred drop-off location for the carrier mentioned on the label. Please keep your proof of postage. See below for more information on how to find your nearest drop-off location or arrange a pickup with carrier: FEDEXPlease click to find your nearest FedEx ShipCenter.
Please click to find your nearest UPS Access Point.
Please click to find your nearest DHL Service Point. |
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5. REFUND Once we have processed your return, we will notify you via email and transfer your refund as soon as possible. Please see further guidance around refunds below. |
Under Armour provides free returns via prepaid return labels and the carrier will be clearly displayed on the return label.
If you choose to return your item with a different carrier than provided by Under Armour, the return cost will not be reimbursed, and we will be unable to assist you in tracking the progress of your return.
Any items purchased online via underarmour.co.uk can only be returned via the online return process. Any items purchased in a retail store should be returned to the same store.
REFUNDS
Under Armour provides free shipping options for all orders via shipment to pick-up point or qualification via a minimum spend.
Item(s) returned from an order that had paid standard or express shipping will not have shipping costs reimbursed unless the product is proven defective.
If you wish to return a defective product that you paid shipping costs for, please complete the return, and then follow up with our customer service team to refund the shipping.
Whilst we aim to process all returns as quickly as possible, it can take up to 14 working days for us to process your return and for the funds to reach your account.
You will be informed by email when the refund has been issued (please also check your spam inbox).
Refunds will not be processed on orders returned more than 60 days after delivery.
You can track the progress of your return shipment via the carrier tracking service:
FedEx | UPS | DHL
If the status shows as delivered, this means that we have received the return at our warehouse, and it is ready for processing.
If the tracking number on your return shows as delivered, this means that we have received the return at our warehouse.
We aim to process all returns within 24 hours of receipt, but during busy periods this may take up to 3 working days, at which time you will receive email confirmation that the refund has been processed.
Once you have received the email confirming that your refund has been processed the time it will take for the funds to reach your account will depend on your payment provider.
Instant payment providers such as PayPal will deposit on the same day, whereas credit providers take up to 4 working days.
All payments should be visible within a maximum of 4 working days.