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Returns

Customer Service

If you are not 100% satisfied with an item, you can return it for free within 30 days of delivery by following the below steps. We are unable to offer online exchanges at this time. 

Please note that electronic products, sportsmasks and underwear can only be returned if found to be defective.
We aim to process refunds as soon as possible, however the complete process can take up to 14 days.

 

1. REMOVE LABEL

Find your prepaid return label in the original package.

2. PACK

Place the item(s) you’d like to return, along with this Delivery Summary, in the original package or a suitable alternative.

3. ATTACH LABEL

Attach the prepaid return label to the package, over or in place of the original delivery label.

Please note the tracking ID (long number) on this label if you wish to track the progress of your return.

4. POST

Take the package to your preferred drop off point for the carrier listed on the label.

It is not possible to select an alternative carrier for free returns.

More information for this step can be found below.

5. REFUND

Once we have received and processed your return, we will notify you via email and transfer your refund as soon as possible.

 

FEDEX HERMES UPS
To find your nearest FedEx ShipCenter, please click here. To find your nearest ParcelShop, please click here. To find your nearest Access Point, please click here.
If there is no ShipCenter near you, you can contact FedEx on 03456 070809 to arrange collection. If there is no ParcelShop near you, you can contact Hermes on 033-03336556 to arrange collection. If there is no Access Point near you, you can contact UPS on 03457 877 877 to arrange collection. 

 

I DON'T HAVE MY RETURN LABEL

If you are unable to locate your return label, you can generate a new one free of charge which will be handled by UPS. If Simply log in to your account or as a guest below and follow the steps to print at home.

Ordered before the 19th October 2020? 

If your order begins EU_ please click here to locate your order and print your new UPS return label via our EU site. 

*We launched a new UK based warehouse to ensure we provide a faster and more convenient service after the UK leaves the EU.

Should you have any difficulty, please contact our Customer Service Team who will be happy to help.

ACCOUNT HOLDER

GUESTS

IN STORE RETURNS
It is only possible to return items ordered online via the online returns process.
Any items purchased in a retail store may only be returned to the same store from where the item was purchased.
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PHONE SUPPORT 00800-82766871 Mon-Fri from 8.00 - 17.00 BST