If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges. We aim to process refunds as soon as possible, however the complete process can take up to 14 days.
You will find a prepaid return label in your package. If you are unable to locate this label, then you can generate one here below. Simply log in to your account or as a guest and follow the steps to print at home.
To reimburse you fully, these conditions must be met:
For more detailed information, please visit our extended FAQ
Have you received my return?
You will receive an email confirming when your return has been processed (up to 14 business days). Please keep your return receipt.
When will I receive my refund?
It can take up to 14 business days for us to process your return. You will be informed by email when the refund has been issued (please also check your spam box). The returns won't be accepted outside of the return period (+60 days) after receiving the product(s).
Can I use a different courier to return my order with?
Yes, you are free to decide which courier you prefer to use for the return. Please note that we only offer free returns with our couriers. Any other courier may ask you for return costs which we don't reimburse.
The return label you receive within the parcel can be used to return products through Fedex.
If this courier does not work out for you, you can print a new return label from the website which will be handled by UPS.
Will I get a refund on my shipping costs if I return my product?
We do not refund the shipping cost for the returned item.