Ordering

Where is my order?

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "track status" to view order tracking and details
Please note, items in your order may ship separately.

Can I change/modify or cancel my order?

Once you’ve made your order, we work quickly to process it. Because of this, it's unfortunately not possible to cancel/modify your order once you’ve placed it. If you receive an item that you do not wish to keep, you can return it. Please see our returns section for more information.

Where can I find my order number?

If you’re unable to find your order number, please check your order confirmation email. If you can’t find this email, please check your spam folder. If the email still cannot be found, please contact our customer service team. We’ll be happy to check the status of your delivery.

How do I know my order is processed?

If you are a registered customer, you’ll be able to track your order under your Order History. If you placed your order as a guest user, you can track your order by simply going to Track My Order page under the Customer Service section.
For any status change (confirmation of order and shipment), this will also be communicated by e-mail.

Why is my online order cancelled?

Order cancellation can happen for a couple of reasons, such as placing a bulk order, placing an order with an incomplete delivery/billing address or if the gear is out of stock. If this happens, you’ll receive a refund within 5 business days.

What can I do if my e-mail address or delivery address is incorrect?

If your e-mail address or delivery address is incorrect, please contact our customer services team. If your order has already been shipped and you would like to change your delivery address, please make sure to contact the carrier of your shipment, mentioned in your email.

Do I need to create an account to buy from UA official website?

You don’t need to create an account to buy gear on our website. You can subscribe to our newsletter and receive a 15% promo on your next purchase if you’re a new email subscriber. Please note that Terms and Conditions apply.

How can I place bulk or team sports orders?

For becoming a retailer and other Wholesale requests, please send an email to EMEANewWholesalerRequests@underarmour.com and a team member will get back to you as soon as possible.