FREE DELIVERY OVER £50 & FREE RETURNS
You must be logged in to share by email.
Purchase the Project Rock version in Dec 2019... 6 months later the earbud became defected.
Wouldn't sync up and would say battery was low, but would charge!
Contacted Harmon Support, who told me to send to Multicore to get checked out. They sent out a replacement in July 2020. 6 months on, they same thing happened!! Went through the same process and they recently replaced it with the new Project rock version as the version I had no longer was available.
Replacement arrived this week and the bionic hearing was not working! Contacted Multicore, as they sent out the replacement for them to direct me back to Harmon Support to go through the whole process again!
I have been advised today they will send out ANOTHER replacement, so this will be the 4th pair in total, in the space of 1 year!
Currently contact UA directly to get a full refund as don't want to be going through the same process again in 6 months!
Very poor product for UA and they only last 6 months, and they are not cheap and resolving the issue every 6 months is frustrating!
First 6months, perfect, then the right earbud became defected. It inconsistently charges in the case and frequently stops auto-connecting, so I have to repair the buds (if it even has a charge). I spend far too much time prepping/charging the headphones than should be required and half the time I give up so I do my workout. If they were a cheap pair then fine...but not what I expect at this price point, not the quality I expect from UA.
Purchased these earbuds about 5 months ago and it's been 1 month that the left earbud doesn't seem to charge or connect. Only the right earbud seems to work. I tried to reset, re-pair,...nothing works. It seems to work once and then disconnects again. This is very frustrating for the price I paid for these earbuds. I would not recommend. If you are in the market for sport earbuds, don't purchase these as you will be disappointed!
Fits good goes well with my iPhone would recommend to anyone
My 16yr old son saved his money to buy these a few months ago. Not long after he was telling me he was having problems with them charging. I didn't pay too much attention until one day I was working out with him and he only had one ear piece in. I asked why and he said the other one died. I gave him my earbuds and took his. The left ear will charge if you sit there and move it every 5 min, other than that, no charge. Last time I used them I made sure the lights were on both earbuds, 3 days later at the gym, right out of the box the left one was dead.. Contacted jvc twice with no reply. Great when they work, but they didn't work too long..
****DO NOT PURCHASE IF YOU INTEND TO WATCH ANY FORM OF VIDEOS WITH THESE HEADPHONES****
Thank you for contacting Harman support.
I am sorry to read that you are experiencing a lag when watching a video.
I am afraid that it can be a common occurrence since these earphones are not designed for audiovisual use.
I apologise for any inconvenience that may cause.
So, I've had these for a little over a year and am writing the review while looking for replacement headphones. My current pair have worked pretty reliably, but the battery life has been in decline for a month or two....and now they don't hold a charge at all. The only real issue I've had prior to this is occasional difficulty getting connected, which generally was resolved by just putting them back in the case to "reset" them. Otherwise, the comfort and sound has been fine, pretty much what I expected.
look and feel is only the point that let you buy it, on the other hand many issues:
- Low stability for builtin microphone.
- Left ear sound disconnected totally, and even after factory reset still not working.
- No fare support,
Looks & feels a good quality product. Fit is great & they are very comfortable to wear once you have configured them to suit your ears. They have not fallen out whilst I run both road & x country. Sound quality is excellent really pleased & better than I would of imagined & love the ambient noise function. Great charging box & good battery life. Easy to set up by 51 year old non tech women. Paired with my phone & garmin watch really easily. Just what I wanted for running & working out, I can now leave my mobile at home when out running or walking my dog. Would definitely recommend to a friend.
I work out 5-6 days a week and these were one of my favorite purchases. For the first 4 months the headphones worked great. Then the left headphone started not connecting. It would take 2-3 times to get it to connect. I never have a problem with the right ear bud. Then when i did get the left ear bud connected it would work for about 15-20 minutes and then would shut itself off because of no power. It was as if the left ear bud wasn't charging. I watched when i put it in the case and the charge light for the left ear bud would stay on for about 1 minute and then shut off. I now can not get the left ear bud to charge. I tried these instead of ordering my 3rd pair of Jaybirds and really liked them. I now regret doing this...very frustrating.